Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to make a return:

1. Fill in the return form
Visit our customer portal to register your return. Select the items you wish to return and the reason for returning.

2. Pack your item(s)
Place the item(s) in their original packaging if possible. Write your order number on a piece of paper and place it inside the package. This helps us identify your parcel quickly.

3. Ship to us
Arrange your own return shipment using the carrier of your choice and send it to:

Oceiá the Label
Ellen Keys Gata 24
129 52 Hägersten
Sweden

4. Refund
Once we receive and inspect your return, we will send you a confirmation email. Your refund will be processed to your original payment method within 5–10 business days.

Please note that we do not refund the initial shipping cost of your order.

You can always contact us for any return question at info@oceiathelabel.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The initial shipping cost of your order will not be refunded, only the returned products.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oceiathelabel.com.