Everything you need to know about how we ship your order and how to make a return if something isn't right.
We want the process to be as smooth as possible, so don't hesitate to reach out if you have any questions.
Everything you need to know about how we ship your order and how to make a return if something isn't right.
We want the process to be as smooth as possible, so don't hesitate to reach out if you have any questions.
Shipping information
Where do we ship?
We ship to Sweden and the rest of EU.
How much does the shipping cost?
Sweden
Single item: 29 SEK
2 items or more: Free
EU
Single item: 10.99 EUR
2 items or more: 6.99 EUR
Shipping information
Where do we ship?
We ship to Sweden and the rest of EU.
How much does the shipping cost?
Sweden
Single item: 29 SEK
2 items or more: Free
EU
Single item: 10.99 EUR
2 items or more: 6.99 EUR
Our return policy
You have 14 days from the date you receive your order to register a return, in accordance with the Swedish Distance Contracts Act (2005:59) and EU consumer rights legislation.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all hygiene stickers and tags intact.
Bikini bottoms & swimsuits — hygiene seal
For hygiene reasons, bikini bottoms and swimsuits are fitted with a protective hygiene seal. If this seal has been removed or broken, we are unable to accept the return or issue a refund. This applies regardless of whether the item has been worn. Please try on bottoms over your own underwear and do not remove the seal unless you are certain you wish to keep the item.
We do not cover return shipping costs, you arrange and pay for the return shipment yourself.
Refunds are issued to the original payment method within 5–10 business days of us receiving and approving your return.
Our return policy
You have 14 days from the date you receive your order to register a return, in accordance with the Swedish Distance Contracts Act (2005:59) and EU consumer rights legislation.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all hygiene stickers and tags intact.
Bikini bottoms & swimsuits — hygiene seal
For hygiene reasons, bikini bottoms and swimsuits are fitted with a protective hygiene seal. If this seal has been removed or broken, we are unable to accept the return or issue a refund. This applies regardless of whether the item has been worn. Please try on bottoms over your own underwear and do not remove the seal unless you are certain you wish to keep the item.
We do not cover return shipping costs, you arrange and pay for the return shipment yourself.
Refunds are issued to the original payment method within 5–10 business days of us receiving and approving your return.
How to make a return
1. Fill in the return form
Visit our customer portal to register your return. Select the items you wish to return and the reason for returning.
2. Pack your item(s)
Place the item(s) in their original packaging if possible. Write your order number on a piece of paper and place it inside the package. This helps us identify your parcel quickly.
3. Ship to us
Arrange your own return shipment using the carrier of your choice and send it to:
Oceiá the Label
Ellen Keys Gata 24
129 52 Hägersten
Sweden
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
4. Refund
Once we receive and inspect your return, we will send you a confirmation email. Your refund will be processed to your original payment method within 5–10 business days.
Please note that we do not refund the initial shipping cost of your order.
How to make a return
1. Fill in the return form
Visit our customer portal to register your return. Select the items you wish to return and the reason for returning.
2. Pack your item(s)
Place the item(s) in their original packaging if possible. Write your order number on a piece of paper and place it inside the package. This helps us identify your parcel quickly.
3. Ship to us
Arrange your own return shipment using the carrier of your choice and send it to:
Oceiá the Label
Ellen Keys Gata 24
129 52 Hägersten
Sweden
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
4. Refund
Once we receive and inspect your return, we will send you a confirmation email. Your refund will be processed to your original payment method within 5–10 business days.
Please note that we do not refund the initial shipping cost of your order.
Frequently asked questions
Can I return a bikini bottom with a broken hygiene seal?
No. If the hygiene seal has been removed or broken, we cannot accept the return or issue a refund. We also cannot cover the cost of returning the item to you if it is rejected. Please check the seal before sending anything back.
I lost the return slip, can I still return?
Yes. Just write your order number on a piece of paper and place it inside the package so we can identify your return.
Who pays for return shipping?
The customer is responsible for all return shipping costs. We do not provide prepaid labels or reimburse return fees, except in cases where you received a faulty or incorrect item.
I received a faulty or wrong item, what do I do?
We're sorry to hear that. Please contact us at info@oceiathelabel.com with your order number and a photo of the issue and we will sort it out for you.
How long does it take to receive my refund?
Refunds are processed within 5–10 business days of us receiving your return. You will receive a confirmation email once your refund has been issued.
Can I exchange for a different size or style?
We do not currently offer direct exchanges. If you would like a different size or style, please return your original item for a refund and place a new order.
Frequently asked questions
Can I return a bikini bottom with a broken hygiene seal?
No. If the hygiene seal has been removed or broken, we cannot accept the return or issue a refund. We also cannot cover the cost of returning the item to you if it is rejected. Please check the seal before sending anything back.
I lost the return slip, can I still return?
Yes. Just write your order number on a piece of paper and place it inside the package so we can identify your return.
Who pays for return shipping?
The customer is responsible for all return shipping costs. We do not provide prepaid labels or reimburse return fees, except in cases where you received a faulty or incorrect item.
I received a faulty or wrong item, what do I do?
We're sorry to hear that. Please contact us at info@oceiathelabel.com with your order number and a photo of the issue and we will sort it out for you.
How long does it take to receive my refund?
Refunds are processed within 5–10 business days of us receiving your return. You will receive a confirmation email once your refund has been issued.
Can I exchange for a different size or style?
We do not currently offer direct exchanges. If you would like a different size or style, please return your original item for a refund and place a new order.
Our Signature Collection
Thoughtfully designed basics you'll reach for all summer long.
Our Signature Collection
Thoughtfully designed basics you'll reach for all summer long.